Return and Refund policy
You may return most new, unopened items within 30 days of delivery for a full refund of product cost (minus shipping). Because the nature of our items we always start return eligibility from the date of delivery.
To be eligible for a return, your item must be in unused condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Before a return is sent, the customer must have written approval from our shop. Suppose a customer sends a return without written consent from us, In that case, a refund will be issued, and the customer will have to pay shipping to get the item returned or sacrifice the item.
To start a return, you can fill out our form here If your return is approved & accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note the customer is responsible for all return shipping costs.
You can always contact us for any return question at sales@talariadirtbikes.com
Shipping Policy
Please note: Most of our products are shipped from China. This takes up to 10-15 days to ship depending on product weight and dimensions.
We ship to the United States (excluding Hawaii, Alaska, and the Virgin Islands) Australia, Canada, and Europe.
Processing Time + Shipping Time = Delivery Time.
Add the processing time to the shipping time for an estimate as to when you will receive your order.
*Order processing time 1-2 business days
*Estimated delivery time 1 week
* 3 business days after your purchase you will receive a tracking number to your email address provided at checkout to track the shipping progress of your purchase.
Our head quarter is located in Talaria Canada 332 Boul. Jacques cartier Shannon, QC, G3S0K1 and most of our warehouses are located in China and USA, so we ship directly from our warehouses in USA, CANADA AND CHINA.
If your order includes several products, the estimated shipping time will vary for each product. We separate most orders, so you can expect them to come separately.
Shipping services
We currently ship to the 47 states of the United States, excluding Alaska, Hawaii and other islands. We also ship to Canada, Australia and Europe. If you are not sure if your area is available for shipping, you can email sales@talariadirtbikes.com to inquire. Other countries and regions do not ship at this time.
We will ship your order using FedEx or another parcel service, we do not ship to PO Boxes.
Shipping Fee
Shipping is dependent on the weight of the product.
Orders
Any changes you make to the shipping information after the item has shipped, excluding, but not limited to, changing your address, suspending your order, or updating your shipping settings/preferences, may delay your receipt of the product and replacement and/or refund. If you want to change the color of your e-bike, you must do so before your order is shipped.
Order Cancellation:
All cancellations are subject to a 3-5 days processing and a fee that will be deducted from your refund amount. Processing time can range from 3-5 days depending on the time frame of your order and what shipping stage your order is in.
Before shipping: If you cancel your order within 24 hours, you will be refunded; if you cancel your order after 24 hours, and within 30 days of your purchase, we will not be able to refund your bike until we have processed your refund claim, and received your initial product.
After receiving the order: There will be no refunds on orders after 30 days of receiving the product unless you are eligible for one.
After the order is shipped, you will receive a notification email or SMS containing the order confirmation number. After your order is processed, you will be sent a tracking number via email to track the progress of your e-bike.
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
If the shipping address you used is residential it’s possible the shipper may reach out to schedule a delivery appointment. Failure to schedule a drop-off appointment within 30 days after shipper contact will result in an order cancellation and customer will be responsible for shipping related charges.
Please note that delivery dates are ESTIMATES ONLY due to the nature of the bikes and shipping we cannot guarantee a delivery date. If you need a bike by a specific date please reach out and we will do the best we can to accommodate your needs.
